Refund and Returns Policy

Returns

Eligibility

Products may be returned within 30 days of delivery provided they are unused, in original packaging, and accompanied by the receipt or order confirmation.

Process

To initiate a return, please follow these steps:

• Contact our support team at [email protected] or call +1 (980) 687-6464to obtain a Return Authorization Number (RAN).
• Pack the item securely, include the RAN and a copy of the invoice.
• Ship the package to the address provided by our support team. You are responsible for the return shipping cost unless the return is due to a defect or error on our part.

Refunds

Conditions

Refunds will be issued only after the returned item is received, inspected, and approved. Refunds are processed to the original payment method within 7‑10 business days.

Method

For credit card payments, the refund will be credited to the same card. For other payment methods, a store credit or alternative method may be offered at our discretion.

Non‑returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products.
• Gift cards, downloadable software, and digital subscriptions.
• Items marked as final sale.

User Responsibilities

Customers are expected to:

• Provide accurate contact and shipping information.
• Inspect the received goods promptly and report any issues within 7 days.
• Comply with the return instructions and timelines outlined in this policy.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (980) 687-6464
• Address: 4627 Northwest Park Way, Charlotte, North Carolina 28284, United States

Legal Disclaimer

downtowndeals reserves the right to modify this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms. This policy does not affect any statutory rights you may have under applicable consumer protection laws.